- Oversized/Overweight items incur a shipping surcharge.
- If you choose USPS/UPS Ground, your order will arrive in 14 days or less.
- Alaska, Hawaii, Guam, Puerto Rico, U.S. Territories, APO's, and FPO's are charged an additional $10.00 for
the entire order and will be shipped via USPS.
- Click here for additional shipping details
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15-Day Return Policy
At NDC-Online.net,
we are proud to offer the most flexible return policy in the industry:
a 15-day Satisfaction Guarantee on all of our merchandise.
- If it is within 15 days and the items are new - unused - with original packaging,
there is a 100% credit or refund on any item. Except postage.
- If it is between 15 - 45 days and the items are new - unused -, there is just
a 15% restocking fee. No refund on postage
To return an item, just follow the simply directions below and we’ll
take care of the rest!
- Pack the item(s) securely. All returned products should be in the
condition they were received in, as well as in their original packaging.
Please remember to include all warranty cards and manuals.
- Please include the RMA Number with
a copy of your receipt.
- Send your package via UPS, FedEx or insured Parcel Post. (Please note
that shipping charges cannot be refunded.)
In the event of any questions or problems with your order, or if the
product received was defective or damaged, please contact us within 60 days of receipt. We will make every effort
to resolve the problem as quickly as possible. We can be
reached at 1-401-847-9293 Tuesday through Sunday 11 am
- 4 pm East Coast Time or by emailing us at sales@ndc-online.net.
International Shipping Rates
- Customer is responsible for all duty rates, customs
and brokerage fees - this amount is automatically calculated when you check out
for specific countries
- Due to extra Security measures that are being
taken for card holder protection there is a $250 order minimum, or a
$25 service charge will incure on all orders under $250.
- International orders are shipped by USPS only which does not allow package tracking, and will be billed
at our actual cost.
- International orders can only be shipped to the billing address for the credit
card being used or if you want to pay by wire transfer, bankers check
or draft we can ship to any address in the world once we receive payment.
- Orders to Canada will be shipped via US Mail, which does not allow package tracking. There may
be additional taxes and duty fees, and delays as the package goes through customs.
Shipping Details
- All in-stock orders will be shipped the
next business day (excluding holidays & weekends) and are guaranteed
to be at your door within 14 days to a US zip code. If you request to
receive your order in less than 14 days from now, you will be charged
extra for shipping in order to get it to you in time.
- We accept the following Credit Cards: MasterCard,
VISA, Discover, and American Express.
- Prices are subject to change without notice.
Stock is subject to prior sale.
- Delivery to carrier constitutes delivery to customer.
- Orders paid for by bank wire will be subject
to a $250 order minimum, or a $25 service charge will incure.
- Shipping charges are not refundable unless the
carrier has failed to meet the delivery commitment outlined in their
shipping guide.
- NDC-Online.net will only refund Shipping Charges
when the carrier has failed to meet the delivery commitment and has issued a
credit to NDC-Online.net The decision made by a carrier regarding a claim
for refund is final.
- Customer must be sure to communicate correct
shipping address to NDC-Online.net All shippers charge a $15.00 fee if an
incorrect address has been provided. These fees will be transferred
to the customer, only if the customer provided the incorrect ship-to
address.
- Shipping Company will NOT accept
special shipping instructions from Dealer, other than "Ship To" Name
and Address.
- Exchanges through the mail are also subject to
this shipping fee. If we are shipping your order out of state, it is
not subject to sales tax (Rhode Island - 7.00%).
- We reserve the right to cancel an order at our
discretion if an item is priced incorrectly.
- UPS has sole discretion for deliveries when shipments have a value greater than $500. They may not be released without a signature even
where the release is otherwise authorized. Contact UPS with any questions at 1-800-742-5877
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